One Stop Cleaning Shop have the right to cancel an order if financial and / or fraud prevention criteria are not fully met during the order & dispatch process.
You have the right to cancel your order at any time before the confirmed delivery date free of charge. You have the right to cancel your order within 7 working days of receiving your products without giving a reason providing the goods are unused and in a resalable condition. You would however have to pay the cost of returning the goods to us with your own courier choice.
If you have decided to cancel your order or wish to return your products to One Stop Cleaning Shop, we will refund your credit card within 3-5 days of the goods being returned to us providing the goods are in a resalable condition.
If you find your delivery has any missing items, please contact us ASAP for us to start an investigation. On receipt of your delivery you have 14 days to inform us of any missing or damaged products. After this time you will not be eligible for a refund.
This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000. Further information on this can be found on the Department of Trade and Industry website.
